Help Centre

How can we help you?

Search our knowledge base, browse guides, or reach out to our support team — we’re here to help you get the most from Propeter

Rate Engine Setup
PMS Integration
OTA Channels
AI Forecasting
Billing & Plans
2FA & Security

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What do you need help with?

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Getting Started

Set up your account, connect your PMS, configure your first rate plan, and go live in 5 structured steps.

14 articles Browse →

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Revenue Management

Understand how the AI Revenue Engine works, interpret dashboard metrics, and optimise your RevPAR strategy.

21 articles Browse →

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Rate Engine

Deep-dive into the 13-stage pricing pipeline — how rates are calculated, how guardrails work, and how to override.

18 articles Browse →

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Integrations & APIs

Connect Opera, Mews, Cloudbeds, and other PMS systems. Set up channel managers, OTAs, and webhooks.

16 articles Browse →

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Billing & Account

Manage subscriptions, update payment methods, understand invoices, and handle multi-property licensing.

10 articles Browse →

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Data & Security

Learn about our SOC 2 posture, GDPR compliance, data retention policies, 2FA setup, and API key management.

9 articles Browse →

Popular Articles

The articles our customers read most frequently.

Setup How to connect your PMS to Propeter in under 30 minutes → Revenue How Propeter's AI Revenue Engine works — full technical overview → Rates Understanding the 13-stage Rate Engine — from base rate to final published price → Setup Setting floor and ceiling guardrails for each room type → Rates Why did my rates change overnight? Understanding the 4-hour update cycle → Integration Connecting Booking.com, Expedia, and Airbnb channels to Propeter → Billing Understanding your Propeter invoice and usage-based billing → Security Enabling two-factor authentication (2FA) for your team → Revenue How the Demand Forecast Agent uses historical data and market signals → Integration Setting up rate parity rules across OTA channels → Setup Go-live pre-launch checklist — 10 things to verify before switching on AI pricing → Revenue How to read the RevPAR Optimisation dashboard in your first week →

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Can't find what you need?

Our support team is made up of hospitality technology specialists who understand your world. We're available Monday–Friday 08:00–20:00 UTC.

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Send a detailed message with screenshots or logs. We respond to all tickets within 4 business hours and often much sooner.

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