System Status
All Systems Operational
Last updated: April 10, 2026 at 09:14 IST
99.97%
Uptime — Last 90 days
0
Open Incidents
99.9%
SLA Commitment
<200ms
Avg API Response (P95)
Service Status
Rate Engine
13-stage AI rate computation. 4-hour refresh cycle.
Operational
100% — 90 days
AI Demand Forecasting
XGBoost + LSTM hybrid forecasting pipeline. 6-agent orchestration.
Operational
99.97% — 90 days
Direct Booking Engine
Commission-free booking widget. 3DS payment processing.
Operational
99.99% — 90 days
Competitive Intelligence
Real-time OTA rate monitoring and comp set intelligence.
Operational
99.9% — 90 days
REST API
Public API (v1). All endpoints including /rates, /reservations, /availability.
Operational
99.98% — 90 days
Mobile Guest App
iOS and Android app backend. Digital check-in, loyalty, upsell.
Operational
99.95% — 90 days
Dashboard & Admin UI
Hotel management dashboard. Web application.
Operational
100% — 90 days
Xero Integration Sync
Two-way accounting sync. Invoice and payment reconciliation.
Operational
99.94% — 90 days
Incident History
No open incidents. Past 90 days.
March 14, 2026 — 02:18 IST
Rate Engine update delay — 90-minute window
Resolved
The 4-hour rate refresh cycle experienced a 90-minute delay between 02:18–03:47 IST due to an upstream ML inference service queue backup. Rates served during this window were the previous valid set — no incorrect rates were applied.
03:47 IST — Resolved ML inference service queue drained. Rate engine resumed normal cadence. Full post-mortem completed. Queue auto-scaling thresholds increased.
February 3, 2026 — 14:05 IST
Competitive Intelligence — Data scrape delay for 6 OTAs
Resolved
6 OTA data sources experienced a 4-hour scrape delay due to anti-scraping countermeasure updates deployed by the OTA platforms. Affected: Booking.com, Expedia, Agoda, MakeMyTrip, Yatra, Goibibo.
18:15 IST — Resolved Scraping infrastructure updated. Data feeds restored. Backfill completed for affected period.
No other incidents in the past 90 days. View full SLA documentation →
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