Turn Every Guest Into a Loyal Regular With a Loyalty Program They Actually Want to Use
Your Guests Keep Returning — But Not to You
You provide exceptional, personalized experiences chains can't match
You invest in service, food, and unique touches guests remember
But you have no loyalty program to bring them back
Chains win on loyalty infrastructure, not on guest experience
The chains win on loyalty infrastructure, not on guest experience. Propeter lets you change that equation.
A Full-Stack Loyalty Platform — Without Building One From Scratch
Standard
1x
Points per $1 spent
Silver
1.5x
Points per $1 spent
Gold
2x
Points per $1 spent
Black / Elite
3x
Points per $1 spent
Earn & Redeem Mechanics
Guests earn points on every qualifying booking, add-on purchase, and ancillary spend. Points are reflected in real time on their mobile app dashboard. Redemption is frictionless — apply points at checkout like a digital wallet.
Your Rewards Profile
The Feature Your Guests Will Screenshot and Share
Spin the Wheel
Configure a branded spin wheel campaign accessible from the mobile app. Guests spin to win: bonus points, complimentary upgrades, F&B vouchers, experience credits, or partner rewards.
Why it works: The spin wheel creates a moment of delight that guests share. When a guest posts their “Complimentary Breakfast Won” result on Instagram, that’s free marketing you didn’t pay for.
Digital Scratch Cards
Digital scratch cards delivered to the guest’s mobile app after check-in, on their birthday, on anniversary stays, or as part of targeted campaigns.
Configuration: You set the prize pool, probability distribution, and delivery triggers. Prizes range from points bonuses to exclusive experiences.
Badges & Achievements
A badge collection rewarding guests for meaningful milestones.
🌍 Explorer
🎯 Direct Booker
⭐ Super Reviewer
📅 Loyal Since 2024
Gamified Campaigns
Build limited-time campaigns: “Double Points Weekend,” “Stay 3 Nights, Get 1 Free,” “Refer 2 Friends, Unlock Gold Early.”
Configure eligibility, rewards, expiry, and display from your dashboard. Full automation — zero manual administration.
Refer-a-Friend Program
Existing guests send branded referral links to friends. When the referred guest completes their first booking, both receive rewards — automatically applied, no manual intervention.
Referral programs deliver the highest-quality new customers at the lowest acquisition cost of any channel.
Know Your Most Valuable Guests — and Market to Them Directly
Full Stay History
Every stay, across every property in your portfolio. Room types, rate plans, length-of-stay patterns, lead times, and cancellation history.
Lifetime Value Tracking
Total lifetime value with category breakdown: rooms, F&B, spa, activities, upsells. Know your most commercially valuable guests by name.
Promotional Response History
Which campaigns has this guest responded to? Which channels drive their repeat bookings? Full campaign response tracking per guest profile.
Gamification Engagement Data
Spins taken, scratches used, badges earned. Understand which guests are most engaged and double down on what drives them.
Communication Preferences
Email, SMS, push notification preferences per guest. GDPR-compliant opt-in tracking. Never send unwanted communications.
Milestone Automation
Birthday offers, anniversary stay rewards, tier upgrade challenges — all triggered automatically based on your CRM data. Zero manual effort.
One Loyalty Program. Every Property.
Propeter’s loyalty platform is built multi-property from the ground up. Guest points earn across your entire portfolio. Tier status applies at every property. Campaigns can be run group-wide or property-specific.
Group Loyalty Dashboard
Centralized loyalty management across your portfolio
Stop Watching Your Guests Choose Chain Hotels for the Points
Your experience is better. Now give them a reason to keep coming back.
Full loyalty platform included in all Propeter plans. Mobile app setup included.
Enhance customer engagement with our intelligent chatbot solutions. Seamlessly automate conversations and elevate user experiences with cutting-edge AI technology.
Products
Copyright © 2026 propeter | Powered by Propeter