Help Centre

How can we help you?

Search our knowledge base, browse guides, or reach out to our support team — we’re here to help you get the most from Propeter

Rate Engine Setup
PMS Integration
OTA Channels
AI Forecasting
Billing & Plans
2FA & Security

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What do you need help with?

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Getting Started

Set up your account, connect your PMS, configure your first rate plan, and go live in 5 structured steps.

14 articles Browse →

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Revenue Management

Understand how the AI Revenue Engine works, interpret dashboard metrics, and optimise your RevPAR strategy.

21 articles Browse →

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Rate Engine

Deep-dive into the 13-stage pricing pipeline — how rates are calculated, how guardrails work, and how to override.

18 articles Browse →

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Integrations & APIs

Connect Opera, Mews, Cloudbeds, and other PMS systems. Set up channel managers, OTAs, and webhooks.

16 articles Browse →

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Billing & Account

Manage subscriptions, update payment methods, understand invoices, and handle multi-property licensing.

10 articles Browse →

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Data & Security

Learn about our SOC 2 posture, GDPR compliance, data retention policies, 2FA setup, and API key management.

9 articles Browse →

Popular Articles

The articles our customers read most frequently.

Setup How to connect your PMS to Propeter in under 30 minutes → Revenue How Propeter's AI Revenue Engine works — full technical overview → Rates Understanding the 13-stage Rate Engine — from base rate to final published price → Setup Setting floor and ceiling guardrails for each room type → Rates Why did my rates change overnight? Understanding the 4-hour update cycle → Integration Connecting Booking.com, Expedia, and Airbnb channels to Propeter → Billing Understanding your Propeter invoice and usage-based billing → Security Enabling two-factor authentication (2FA) for your team → Revenue How the Demand Forecast Agent uses historical data and market signals → Integration Setting up rate parity rules across OTA channels → Setup Go-live pre-launch checklist — 10 things to verify before switching on AI pricing → Revenue How to read the RevPAR Optimisation dashboard in your first week →

Find Answers Faster

The Propeter Knowledge Base is organized into easy-to-navigate categories, making it simple to locate the information you need. Browse articles related to account management, hotel onboarding, pricing automation, competitor rate monitoring, channel integrations, reporting, analytics, user management, and platform settings.

Each article is written to provide clear instructions with practical examples so hotel owners, revenue managers, front office teams, and administrators can resolve common questions without waiting for support.

Learn How to Maximize Your Hotel Revenue

Propeter is more than hotel software—it's an AI-powered revenue optimization platform. Our knowledge base helps you understand how features such as automated pricing, demand forecasting, occupancy optimization, and market intelligence work together to improve hotel performance.

By following our implementation guides and feature tutorials, you can optimize room pricing, reduce manual work, increase direct bookings, minimize OTA dependency, and make more informed business decisions using real-time data and AI-driven insights.

Product Guides and Troubleshooting

Our support documentation covers every stage of your Propeter journey, including platform setup, user permissions, integrations, dashboard navigation, reporting, and feature configuration. If you encounter an issue, our troubleshooting articles provide practical solutions to common problems along with recommended best practices to help you get back up and running quickly.

We regularly update the knowledge base to reflect new features, product enhancements, and platform improvements, ensuring you always have access to the latest information.

Get in Touch

Can't find what you need?

Our support team is made up of hospitality technology specialists who understand your world. We're available Monday–Friday 08:00–20:00 UTC.

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Live Chat

Connect with a support specialist in real time. Average first response time is under 3 minutes during business hours.

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Email Support

Send a detailed message with screenshots or logs. We respond to all tickets within 4 business hours and often much sooner.

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Schedule a Call

Book a 30-minute screen-share session with a Propeter onboarding specialist. Perfect for complex setup or strategy questions.

Book a Session

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