Customer Success Hub

Everything You Need to Succeed

Implementation guides, setup checklists, revenue management resources, tools, and support — all in one place.

Learning Paths

Where you are in your Propeter journey determines what to read first.
🚀

New Customer — First 30 Days

Get from signed contract to live AI recommendations in 28 days.

1
Complete Onboarding Checklist

PMS connection, rate rules, comp set — 28-day structured plan.

2
Set Up Your First Rate Plan

Guide to Base Rate configuration and floor/ceiling guardrails.

3
Review First AI Recommendations

How to read the rate trace and validate AI logic with your team.

Start Onboarding →

📈

Optimising Revenue — Months 2–6

Drive RevPAR further after the initial setup gains.

1
Revenue Optimisation Guide

Advanced rate strategies, flash deals, and seasonal optimisation.

2
Activate Guest Loyalty

Configure tier rules, points earn/burn, and member-only rates.

3
Direct Booking Growth

Launch referral programme and OTA parity monitoring.

Read Guide →

🏢

Enterprise & Multi-Property

Scale Propeter across a portfolio.

1
PMS Implementation Guide

Data migration, API setup, and channel manager integration.

2
Portfolio Dashboard Setup

Multi-property RevPAR tracking and centralised rate governance.

3
Security & Compliance Pack

DPA, GDPR, DPDP, SSO configuration for enterprise IT teams.

Start Here →

All Resources

Every guide, checklist, tool, and support document for Propeter customers.

Implementation & Onboarding

📅 Roadmap
28-Day Onboarding Roadmap

Day-by-day implementation plan from contract signature to full platform go-live. Includes milestones and ownership matrix.

☑️ Checklist
Onboarding Checklist

Interactive checklist of every task needed for a successful Propeter deployment. Track progress with your CSM.

📖 Guide
PMS Implementation Guide

Step-by-step guide to connecting your PMS, migrating historical data, and configuring channel manager sync.

🔧 Setup Guides
Platform Setup Guides

Detailed technical setup guides for every Propeter module. Rate Engine configuration, loyalty setup, booking engine embed.

Revenue Management

📖 Guide
Revenue Optimisation Guide

Advanced revenue management strategies for hotels. Includes Propeter-specific configuration tips and industry benchmarks.

☑️ Checklist
Operations Excellence Checklist

Weekly, monthly, and quarterly revenue management tasks. Use alongside your Propeter dashboard for maximum RevPAR.

🧮 Tool
ROI Calculator

Calculate your expected RevPAR improvement, additional revenue, and payback period based on your property size and current metrics.

Free Analysis Tools

📊 Tool
RevPAR Calculator

Calculate your Revenue Per Available Room, benchmark against industry averages, and identify improvement opportunities.

💰 Tool
ADR Calculator

Average Daily Rate analysis tool. Compare ADR trends, segment performance, and seasonal patterns.

⚙️ Tool
Dynamic Pricing Simulator

Simulate how different pricing strategies would have performed against your historical data.

📈 Tool
Demand Forecast Tool

Forward-looking demand analysis for your market. Identify high-demand windows and event-driven spikes.

Support & Help

❓ FAQ
Frequently Asked Questions

Answers to the most common questions about Rate Engine logic, integrations, billing, and platform capabilities.

📚 Knowledge Base
Knowledge Base

Searchable library of how-to articles, troubleshooting guides, and best practices.

🆘 Help Articles
Help Articles

Step-by-step help for every platform feature. Booking engine, rate rules, loyalty configuration, and reporting.

💬 Support
Contact Your CSM

Professional and Enterprise customers have a dedicated Customer Success Manager. Reach them directly for strategic guidance.